RS
Riaan S

1 reviews | Active since Sept 2015

28 May 2017, 15:45

Could even made it myself faster

<p>Placed an order online with the debonairs app on my phone and it was ready after 50 minutes when I called but they were waiting for the driver, and later when I called they said it's on the way, and eventually they arrived an hour and 23 minutes after I placed my order, yeah it would have been cold already but everybody knows how debonairs heat up their Pizza again, it's unacceptable, can't believe I paid R368.70 for my order with that bad service.</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 13:05
Official

Thank you very much for taking the time to report your experience with our Secunda Total branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 13:05
Official

Thank you very much for taking the time to report your experience with our Secunda Total branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)