1 reviews | Active since Jul 2018
Cosmo City poor service
I ordered a pizza at 6:22 at Cosmo City for delivery then the order came at 20:40 and the pizza was so cold and the driver told me it's not his fault that the pizza is cold Don't I see the weather then I told him that in the box it's written that if it's cold it's free he told me am dreaming then I told him that they wasted my time because from 6 to 8 I could have made a meal or other means he told me he is not responsible for my laziness
Hi Lizwi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Lizwi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***