GM
Gabrielle M

1 reviews | Active since Mar 2016

07 Mar 2016, 14:37

Completely Incompetant

The road on which I work is on Google maps but their website wasn't picking it up. When I realised that my order had gone through on a completely different address I called to check if they could deliver here and to inform them that the address on the electronic slip is not where the food should go they were not friendly and none of them had any geographical knowledge of their surroundings. Instead of trying to find out where I am they insisted that they do not deliver to Brackenfell.<br> Even the driver said numerous times \listen here\" which I think is very disrespectful. It did not seem like anyone wanted to hear the full extent of what I was saying and insisted on interrupting and repeating themselves to me.<br> I was told that the manager is trying to find the address (which they never got from me through all the interrupting) and that they would call me back in 5 minutes. It is over 30 minutes now. I dont know how I am getting my EFT refunded or food delivered."

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply08 Mar 2016, 09:44
Official
Hello GABIDL,

Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)