KB
Khanyi B
1 reviews | Active since Dec 2013
14 Feb 2015, 19:33
Completely ignored us
We bought a triple decker meaty,but once the order arrived we saw that there was absolutely nothing inside no meat at all,with that we went and spoke to the manager that we were not happy,and he said there's nothing he can do.The other customers saw as well that there was nothing.After that he completely ignored us,but we requested a refund and he said they don't do refunds,he just had a bad attitude,he didn't handle the situation well as a manager should.But in the end we got our refund cos we were not going anywhere until the matter was resolved.We really are not happy about the service we received and hope that it will be addressed.
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Debonairs Pizza's replyOfficial
16 Feb 2015, 13:22Hello Lady Kay,
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply16 Feb 2015, 13:22
Official
Hello Lady Kay,
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)