SK
Susan K
1 reviews | Active since Nov 2015
23 Nov 2015, 13:06
COMPLAINTS HANDLING
On Thursday 19 November 2015 I ordered pizza from Debonairs pizza in Montana. Within 20 minutes my pizza was at my door! However, it was the worst pizza ever! On Friday 20 November 2015 I sent a complaint online to Debonairs. On Saturday 21 November, Tobie, the owner of the Montana branch phoned me and offered his apologies and also two free pizzas, which was promptly delivered on Sunday 22 November. This time the pizzas were very good! Tobie and Debonairs, you have a customer for life! In this day and age, it was really refreshing to have contact with a company who cares! <br> Thanks again<br> Susan
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Debonairs Pizza's replyOfficial
24 Nov 2015, 10:52Hello santjiek,
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our MONTANA branch. We are so happy to hear that you are receiving Debonair service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our MONTANA branch. We are so happy to hear that you are receiving Debonair service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply24 Nov 2015, 10:52
Official
Hello santjiek,
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our MONTANA branch. We are so happy to hear that you are receiving Debonair service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our MONTANA branch. We are so happy to hear that you are receiving Debonair service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)