Complaint with very late delivery

On the 01st of November 2017 I ordered online at Debonairs Pizza Surtherland Street Mthatha, I did receive an SMS confirming that they have received my order. An hour later I called just to do a follow up and I was told it's on the way. 1H30 minutes later I call again and I was told I am being transferred to the manager and after about 2-3 minutes without speaking to the manager my airtime for finished so the fine cut. I asked my woman to call using her fone she got through to them and asked them to call. When I spoke with the manager I quote she said "sorry we did not receive any order from you" I told her I did it via my app. After about 4-7 minutes talking to the manager she says "will do your order now and sorry next time you order you will get 10% off from you purchase. I told her I don't want that and I'm never going to order from them again because this was not the first time getting this bad service and said because I was so hungry is was going to wait for the order and it arrived at 22:H57 after about 2:H58 minutes from the time I ordered. The other time I was told that the they will give me and sides for free, as if that will fix their bad service and sometimes they will say sorry Sir today we so busy but our pizza will take about 45m to an Hour but when I order from the other branch it takes less than 30m because am only about 3 km from them. Debonairs Pizza Surtherland Street Mthatha have a bad service and instead of them fixing it they want to bribe their way out..