Complaint, unhappy customer

I logged a complaint last week after I bought 2 large debonairs triple decker at debonairs Windermere, this was the sms sent to me on Wednesday Debonairs Pizza Customer Care thanks you for your interaction We have assigned Case CAS *** F9X0R2 to your request Debonairs Pizza Customer Care but till today, I havent received any feedback from the store.. No care in the world after wasting my money, spent over R380 which was a waste of my money, nxa.. Never buying there ever