Complaint Regarding Online Pizza Order and Lack of Follow‑Up

Good day, I would like to formally lodge a complaint regarding a pizza order I placed last Wednesday in Alex Mall via your online ordering system. Firstly, when I arrived to collect my order, I was informed that it had not been prepared because the store does not regularly check online orders. This was already disappointing, as customers expect online orders to be monitored and handled accordingly. Secondly, I ordered a Triple Decker pizza, however the pizza I received did not meet the expected standard. It appeared as though small, uneven pieces were fitted together to form the layers, rather than being properly prepared as a Triple Decker. I returned to the store to raise this concern and was advised that my complaint would be escalated and that I would receive a phone call within 48 hours. Unfortunately, it has now been over a week, and I have received no call or feedback whatsoever. I find this experience extremely disappointing and disheartening, especially as a paying customer. The lack of product quality, combined with the absence of follow‑up, reflects poor customer service. I would appreciate your urgent attention to this matter and would like feedback on how this issue will be resolved. Kind regards,