Complaint logged in Oct 2016 still unresolved

<p>On 30/10/2016 at 7pm I ordered a pizza combo via the online app which was paid for online as well. I only received the pizza after 10 that evening, cold soggy and completely uneatable. I phoned the store after the pizza was not delivered after 30 minutes, them telling me the driver is on his way, after an hour I phoned again, still no sign of the order. Told them to cancel and refund my money. Logged a complaint on the app, and was told it will be resolved asap. The manager of Debonairs Northcliff phoned to "apologise" and try to resolve the matter, promising me that the owner would phone to organise the refund. Empty promises. Untill today nothing has come off this. It has been back and forth with the manager and the customer care line. Terrible service and it appears they have no interest in resolving the matter. I want my money refunded into the card it was paid out off!!!</p>