1 reviews | Active since Dec 2019
COMPLAINT - DEBONAIRS ONLINE ORDER
Good morning
I am appalled and highly unhappy.
Yesterday I placed the order below for kids at an orphanage as a personal charity. I placed the order below - order number ***8 ( at 11:07 am ) .
I was called by the caretaker of this orphanage at 8:15 pm, advising that the 30 kids are still hungry as the order I placed had not arrived. I tried calling your Robertsham Debonairs a number of times and no answer. I called your call centre thereafter only to be told they are sorry, they are just a call centre.
I am so deeply saddened. These are not normal kids, they are Underprivileged orphans. I am livid. Till now not a word from Debonairs. But u have taken my money !!!
I demand someone from Senior Management call me on ***URGENTLY!!!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team