Complaint- Debonairs Eastgate

I had occasion to fetch pizza from Debonairs Pizza in Eastgate on 23 October 2022 (Sunday). The order was placed telephonically by my wife. As the fetcher I duly arrived at the counter. There seems to be no process to deal with customers for OTC and telephonically placed orders. There was no system so that customers could be served in order of arrival. The staff looked tired, unmotivated and exhausted. So you stood waiting to be called, but people cut through and the single person at the till simply served them. Hence my conclusion that the staff member was dis-interested. There was no visible manager or process management.

What was even more surprising was that companies online contact and complaints portal did not work. I tried twice.

Anyway, this was my experience and I hope Debonairs are able to pick up their game.

Kind regards Punkaj Tulsi