Complaint!

On Friday 28th August, my daughter placed an order from your Gardens branch, which was accepted at 19.03. After +_ 25/ 30 minutes, the option to "track order" was no longer available. As she had a couple of friends over, I called to follow up. The connection to your Agent who I assume was working from home was terrible and I couldn't understand her name. She said she would ask the Manager to call me as she wasn't able to track the order. After 10 minutes and no call, I called again. Same bad connection to a different Agent who assured me that the order would be delivered, even though she had no idea where the order was or how far it was. I asked her to log a complaint, for the Manager to call me. She also told me that delivery time is 45 minutes; we eventually got the pizza after 55 minutes of the order being placed. At 10.17 on Sunday 30th, a man called me. He didn't give his name nor did he say he is calling from Debonairs. On "True Caller", it showed "Jimmy w". He was calling from the Golden Acre branch. I explained that we ordered from Gardens, and asked that his counterpart from that branch call me. To date, no call!! On Wednesday 2nd, I contacted Debonairs via FB/ Messager. I have followed up numerous times since then, I'm being told they passed the complaint to the team; yet, still no call. After following up again today, they asked me which Golden Acre branch I ordered from. So your Call Centre Agents didn't do their job properly and the Area Manager I've requested a call from hasn't bothered to call me.