1 reviews | Active since Apr 2015
Complaint
We placed an order for pizza delivery on Saturday, 25 April 2015, at 18:44pm. The lady who took the order said that it would take approximately 25 to 40 minutes. We called again at 19:55pm and the lady said that the order would take another 25 minutes, as the driver is on his way. By 20:50pm, we still haven't received our order. The driver called to say that he can't find our house, but he was in a totally different area as where we live. They gave him the wrong address!! I called again to complain and they apologised, half heartedly, but did not offer any explanation or even sounded too sorry. I have never had such pathetic service. Needles to say, we cancelled the order (not having received our food for over two hours). We will not make use of them again.
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)