EW
Ezra W

1 reviews | Active since Mar 2016

30 Mar 2016, 17:26

Collection Order

On the 25th March 2016 I called debonairs promenade for a collection order, I was told the order will be ready in 20 mins, 30mins later I arrived at the outlet just to learn they can't find my order eventually the supervisor assisted after I asked for her or him for 10mins, just to tell me to re order?????...while the loading my new order they found my original order which is apparently on its way to my home ( in front of me as a customer they fighting about how stupid the driver is) now I'm rushing home to meet the driver, I arrived at my place 20 mins a later he's still not arrived again we went to the shop again on my way back home I found he left my pizzas with my neighbors only to find the order was wrong! With a messages hell collect the money later....I paid for cold, inconvenience, wrong flavoured pizzas...this is utterly wrong! I should actually put this in the media

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 Mar 2016, 12:00
Official
Hello Ezra, Will,

Thank you very much for taking the time to report your experience with our Mitchells Plain branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Best regards,