1 reviews | Active since Nov 2015
Cold Pizza and ****ty Service
i ordered pizza over the line on 28th of July 2018 it was 8:55pm the order was supposed to come at around 9pm because they told me max time is 1 hour. the stupid driver arrived at 9:45 with a cold pizza, according to the terms and conditions of Debonairs when the pizza comes with a cold dot that is meant to be red it means the pizza is free. today on 06/08/2018 i get a call from the driver to pay for that pizza and am not going to do that as he failed to answer me when i told him that i need to get it for free. That pizza was cold the box was wet and had lost shape, so tell me how do i pay for such service???? i need answers ASAP
Hi Chantel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Chantel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***