KS
Karshan S
1 reviews | Active since Jun 2015
25 Jan 2019, 21:36
Cold Pizza and hot coke @ Debonairs
Today was definitely last visit to Debonnairs Bothasig. Could not have gotten worse service and it is across the board with their staff. The cashier was under qualified for the job and didn't know how to select large meal. Langton couldn't find the lids to my popitz which resulted in a cold pizza. He (Langdon) argued that a black dot was red and I received a hot bottle of coke which came out of storage. Cold pizza and hot coke is really disgusting.
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Debonairs Pizza's replyOfficial
29 Jan 2019, 14:58Hi Karshan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply29 Jan 2019, 14:58
Official
Hi Karshan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***