Cold food

I placed my order over an hour ago and heard nothing from the store. When I called, it was after hours and was told to hold on the line if I wanted to speak to a manager, held on the line and Nelisen (apologies if the spelling is incorrect) answered the call, he told me they closed for deliveries, I told him that I placed my order over an hour ago and he asked me to hold the line, the noise in the backround was so much that he told me I was breaking up but the call was clear. He asked me for my address and said because the line is so bad he will call me back. No surprise but HE DIDN'T CALL BACK! I called back twice on my partners phone and the call ended twice without us speaking to someone

The food eventually was delivered by a very sweet guy trying to explain how they struggled today due to the rain, I dont mind the explaination, however the food was cold and as their policy states "On presentation if the dot is not red your pizza is free"... YOU THINK I GOT IT FOR FREE? WHAT A JOKE!! ....and if Nelisen was the manager what example is being displayed for the staff if he could not keep to his promise and call me back!

Always have a bad experience with debonairs delivery service it's so sad!