NZ
Noluthando Z
1 reviews | Active since Apr 2019
08 Apr 2019, 17:36
Cold, Burnt and missing meat.
On Friday 05/04/2017 we ordered a Pizza from Debonairs Maponya Mall 20:05. It was delivered at around 21:40 which was not the problem really.
It was 1 Cram-decker (Meaty) and a Club Small with single extra cheese.
When we got the Pizza it was very cold, Burnt and had only viannas so much for being meaty.
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
09 Apr 2019, 13:39Hi Noluthando
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply09 Apr 2019, 13:39
Official
Hi Noluthando
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
NZ
Noluthando Z's updateReviewer Update
09 Apr 2019, 14:24I will wait to hear from them. They can email me if unreachable at **********
NZ
Noluthando Z's update09 Apr 2019, 14:24
Reviewer Update
I will wait to hear from them. They can email me if unreachable at **********