1 reviews | Active since Aug 2014
Cloned card causing misfortunes
Yesterday, the 17th of April 2016, whilst at home I received an sms about the purchase at Debonairs Boulders Mall. Upon inspection at the bank statement I noticed that the money had went out and this is the second amount this month. I never went to the shop, I just came from Limpopo and now there are deductions in my account. I immediately went to the mall to check if someone had just bought an item of the same amount so I would check their card. Upon arriving at the shop, they told me I was the 7th person on the day with the same complaint.<br> I contacted the manager today and he advised I have to follow this process and although I was unhappy with same, I went to the bank. The bank will take 6-7 week to complete investigations and that's when I may get my money back. They said my card was cloned so I have to close it, I will only get another card in 5-7 working days. It means I will be without a bank card possibly till next week. <br> This is an inside thing, if my card was cloned somewhere else then the person would be purchasing other places as well. This is a real disappointment especially after I had been a good customer for this long.
Thank you very much for taking the time to report your experience with our Boulders Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Boulders Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
