kK
kmakgopela K

1 reviews | Active since Jun 2017

11 Jun 2017, 14:31

Cheese sauce instead of real cheese

<p>I ordered a double stack and upon delivery of my pizza, I discovered that my pizza was made up of cheese sauce and not the real cheese as discribed in the pizza menu. The pizza was more of a saucey cheese and it made the pizza bread soggy. When you pick up a slice, the sauce just drips and it is not the stringy cheese that you would normally get from a hot pizza. I contacted the Protea Glen Mall Debonairs pizza and the phone operator told me that I cannot be assisted because the pizza has been delivered and they refuse to come fetch it. I am very disappointed and unhappy with the service as well as the product.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply12 Jun 2017, 13:27
Official

Thank you very much for taking the time to report your experience with our Protea Glen Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)