1 reviews | Active since Mar 2009
Cheated
<p>Imagine my disappointment when arriving home to discover that the avo had been left off of the avo bacon and feta pizza that I had ordered as a take away, not to mention that there was almost no bacon (obviously trying to cut back on costs!). In addition, the stoney that I has paid for was also not given to me, but discovered that as I was half way down the road and was able to turn back to collect it. What a disappointment. Then to be told that nothing could be done about the fact that I had been cheated - getting something different to what I had ordered - by the manager Lindiwe - she had no authority to make any decision! BUT IT WAS FINE TO TAKE MY MONEY AND NOT PROVIDE ME WITH A FAIR TRADE! In addition, I had not been handed my till slip, so I had no reference number, but had to rely on the fact that Debonair's staff were able to look back on the receipts to verify that I had indeed paid cash and I had indeed made the purchase. What is it about getting what was ordered that is so difficult? Can Debonairs not get it right? I will never darken their doorstep again after the way I have been treated! Shocking treatment in light of the fact that they cheated me out of my hard earned cash!</p>
Thank you very much for taking the time to report your experience with our Vanderbijpark branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Thank you very much for taking the time to report your experience with our Vanderbijpark branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
