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Nokuthula N

1 reviews | Active since Jul 2012

26 Feb 2015, 11:05

Charged for something I never asked for

I went to Debonairs Maponya yesterday on the 25th Feb 2015, around 17:00. I asked for the Subs, one Chicken Tikka, one was Something Meaty. The cashier that is serving me asks the following question : ' Do you want your order with Single, Double or Tripple Cheese?' I say to him , ' just make it single. To my shock when I go back to collect my order its got R14.00 extra on the bill. I ask him why are they charging him for something I didn't ask him for. He says to me no you asked for your Subs with Single cheese, I say Yes, but is it not supposed to have cheese anyway? Then he says no its additional. I said I never asked for that. My problem is that he never gave me an option for ' plain sub, he just gave me the option for Single, double or triple cheese. That is very deceiving and misleading to a customer as I felt I was never given an option to get the plain one, that was not explained to me, neither was the extra charge on my bill. I paid for it and left, but feel very deceived and actually thinking about not supporting the franchise anymore. Honesty is key. I have the receipt should you need it, Somebody please contact me regarding this. Very unhappy

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply26 Feb 2015, 14:25
Official
Hello thulap5,

Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)