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Bonolo L
1 reviews | Active since Jun 2015
02 Sept 2019, 09:19
Charged delivery fee in the radius of 2.4 km
I always order food at Debonairs Pizza Midway Mews in Midrand . They are 2.4 km away from me. I made an order last week and they charged me for delivering, since when do we pay for delivery at Debonairs? Yet they advertise free delivery
Helpful (0)
Replies (4)0
Replies (4)
Debonairs Pizza's replyOfficial
04 Sept 2019, 19:29Hi Bonolo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Sept 2019, 19:29
Official
Hi Bonolo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
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Bonolo L's updateReviewer Update
19 Sept 2019, 15:50Still waiting for Debonairs to call . They keep charging people delivering fees but they advertise something else
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Bonolo L's update19 Sept 2019, 15:50
Reviewer Update
Still waiting for Debonairs to call . They keep charging people delivering fees but they advertise something else
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Bonolo L's updateReviewer Update
25 Sept 2019, 21:32Still waiting and still getting **********
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Bonolo L's update25 Sept 2019, 21:32
Reviewer Update
Still waiting and still getting **********
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Bonolo L's updateReviewer Update
09 Oct 2019, 15:56Debonairs midway mews called me after a month and a week
and I’m so disappointed with the manager . He just said sorry you should haven’t been charged. You only get charged if it’s 5 km away.
and I’m so disappointed with the manager . He just said sorry you should haven’t been charged. You only get charged if it’s 5 km away.
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Bonolo L's update09 Oct 2019, 15:56
Reviewer Update
Debonairs midway mews called me after a month and a week
and I’m so disappointed with the manager . He just said sorry you should haven’t been charged. You only get charged if it’s 5 km away.
and I’m so disappointed with the manager . He just said sorry you should haven’t been charged. You only get charged if it’s 5 km away.