1 reviews | Active since Oct 2014
Cashiers not ringing up orders
HI,<br> <br> I would like to state that i was once employed at the phoenix plaza branch and i know how the systems work.<br> since then i have relocated to JHB and i was on holiday during the Easter week end.<br> <br> i went to the branch to place an order.<br> the cashiers who were on shift said its a new system that Debonairs no longer works with receipts.<br> You place your order and then you collect your food.<br> <br> I found this to be rather strange and decided that it needed to be brought to the attention of the branch.<br> There were cashiers, drivers and managers there on this specific night.<br> <br> To be quiet frank, i would say the cashiers did not ring up the orders so they could pocket the money.<br> No order on system, customer gets the food and the amount is not in their cash up(not accounted for)<br> <br> Please can someone address this issue and advise feedback as i would like to know how the situation is handled.<br> <br> Employees should be disciplined or rather let go! <br> This is ***** and theft.
Thank you very much for taking the time to report your experience with our Phoenix plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Phoenix plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
