BN
Banele N

1 reviews | Active since Jun 2017

02 Jun 2017, 17:36

Carlton Center Debonnairs

<p>yesterday I ordered chicken filla from Debonnairs at Carlton Centre. The cottage cheese had an unpleasant odor (it's not my first time buying this), I called them to lay a complaint about this and I was told another pizza was on the way. I waited and it never arrived. This morning I called in again while at work to ask what had happened, i was told to come and pick it up at 4:30pm before the manager left. When I got there the manager was so rude, he started shouting before I could even explain my situation. Basically, he verbally harassed me but I got my pizza at the end. His colleagues apologized on his behalf but I was still upset as I was mistreated. The manager came to explain his behavior but when I raised my concerns he lost his temper yet again. I am truly disappointed with Debonnairs! </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 10:00
Official

Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)