Canal Walk Debonairs late, cold and doesn't read instructions

We ordered pizza at 8 PM on Saturday evening through the Debonairs app, we selected the Montague Gardens branch while creating our order but upon placing it, the order got forwarded to the Canal Walk branch instead. It was getting closer to 9 PM and the app said that the kitchen was busy with the order, we called the branch to follow up and was informed that the delivery guy should be leaving soon. Past 9 he still hasn't left so we called again to hear why he hasn't moved from the restaurant and they said he should be with us in 10 minutes. Closer to 10 PM we called again and asked about the driver's whereabouts and the restaurant said he should be with us in 10 minutes. Upon arrival, the pizzas had black dots on them and none of the extra toppings we paid for was added. We called again and the manager said that the delivery guy was not supposed to give us the pizzas and that we should return it, which contradicts Debonairs' packaging that says if the dot is BLACK the pizza if FREE. It was now 10 PM at night and everyone at the party was ravenous, I was not going to take the pizza away from the party and drive to the branch to return the pizzas myself. The manager said that if we don't want to do that we should email photos through of the black dots and missing toppings so she can escalate this further. It has now been 2 days since and we haven't heard anything back from the branch again.