tS
tahier S
1 reviews | Active since Jan 2014
03 May 2015, 20:12
buzzers not charged
Canal food court fundamentally works with a buzzer system indicating when your order is ready for collection. We ordered from various franchises. They all had their buzzers readily available except for debonairs. Debonairs solution to the problem was to pick up your order in 15 minutes. So u either didn't get your order as soon as it was ready or you had to wait till its ready. I found this unacceptable customer service. I asked for an alternative. Non was offered. I insisted they bring my order to me. They reluctantly agreed. I ended up still having to fetch my order after 18 minutes
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Debonairs Pizza's replyOfficial
04 May 2015, 08:26Hello tahiersaban,
Thank you very much for taking the time to report your experience with our canal walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our canal walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply04 May 2015, 08:26
Official
Hello tahiersaban,
Thank you very much for taking the time to report your experience with our canal walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our canal walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)