KM
Kavishkar M

1 reviews | Active since Dec 2014

22 Oct 2015, 11:24

Burnt terrible food

About 2 weeks back I took my pregnant wife to Debonairs for Pizza, We tried the new cheese filled crust pizza, and bought a sub and a few other things I can not recall, anyway the food was absolutely terrible, both the pizza and sub was burnt( I took pictures which I will gladly send through) I am very disappointed in debonairs pizza, it seems as if they do not care about the quality of food anymore. We literally gave all that food away to the dogs and had to eat something else as the food was literally not fit for human consumption, It tasted terribly burnt and smelt burnt aswell, it was dry and just had a taste of burnt tomato sauce. Really sad when your pregnant wife has to go hungry because of bad quality food, its been happening more and more often and I am starting to loose faith in the fast food industry. Really disappointed

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Oct 2015, 08:02
Official
Hello Kavishkar,

Thank you very much for taking the time to report your experience with our Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)