Burnt Pizza - no apology or refund

Complaint - I placed an order for a specialty pizza on the 8 November 2019, the pizza arrived dry and the base burnt badly it was black. i sent a complain via email and Facebook, still to date i have had response regarding my complaint, i sent photos with as well. the pizza was not edible you would literally choke if you ate it, i could not even feed the burnt pizza to my dogs, i had to throw it away. i did not drive to the Debonairs where i placed the order as i have a severe colic baby. This was placed via the Debonairs app