AM
AluwaYne M
1 reviews | Active since Sept 2019
29 Sept 2019, 12:23
Burnt pizza
Just bought a pizza from debonairs in Berea. It's burnt and very dry, to make matters worse I found a strand of hair in it. Very disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Debonairs Pizza's replyOfficial
02 Oct 2019, 12:29Hi AluwaYne
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply02 Oct 2019, 12:29
Official
Hi AluwaYne
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's replyOfficial
02 Oct 2019, 12:32Hi AluwYne
Please advise if it was the Berea branch in Johannesburg or KZN?
Please advise if it was the Berea branch in Johannesburg or KZN?
Debonairs Pizza's reply02 Oct 2019, 12:32
Official
Hi AluwYne
Please advise if it was the Berea branch in Johannesburg or KZN?
Please advise if it was the Berea branch in Johannesburg or KZN?
AM
AluwaYne M's updateReviewer Update
02 Oct 2019, 22:41It was in Johannesburg.
AM
AluwaYne M's update02 Oct 2019, 22:41
Reviewer Update
It was in Johannesburg.