pM
prince M
1 reviews | Active since Sept 2018
29 Oct 2019, 18:50
Burnt , Hard Pizza Base
I and my wife went to debonairs new market and purchased a meaty double crammed decker on Sunday at around 6pm. The pizza base was burnt it was my second and my last time purchasing from the store we literally had to throw the whole burnt base spent a R170 ONLY TO GET SOMETHING BURNT. Really had to bring this to your attention it wasn't real value for my money as I have had with different debonairs outlets.!
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Replies (2)
Debonairs Pizza's replyOfficial
30 Oct 2019, 11:05Hi Prince
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply30 Oct 2019, 11:05
Official
Hi Prince
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
pM
prince M's updateReviewer Update
30 Oct 2019, 19:12I appreciate your efficiency in solving this issue however I am not happy that for me to get real value out of debonairs I need to write a review. A much better and perfect pizza was given as replacement that's what should have been done for me in the first place.
pM
prince M's update30 Oct 2019, 19:12
Reviewer Update
I appreciate your efficiency in solving this issue however I am not happy that for me to get real value out of debonairs I need to write a review. A much better and perfect pizza was given as replacement that's what should have been done for me in the first place.