vK
vellenda K

1 reviews | Active since Jan 2017

25 Jan 2019, 23:42

Bull **** services by maponya mall debonairs pizza under the supervision of ndalamo an ass whole of note

So at 9:55 after my cold pizza was delivered while I had ordered it at 6:58pm on the 25th ,the pizza delivery guy was given a credit card , which he said doesn’t work , I give him my husband debit card transaction was successful 10mins he left my credit card transactions was successful as well so now we have two transaction , neither the less I had to drive myself back to maponya where I waited for a manager on duty called ndalamo whom seemed not so remorseful of his **** customer services as he walked slow approaching the till to hear my query , I have swiped twice for one late order , I still paid a full amount , I recieved a cold order , I had to return it using my own petrol and now I have to reverse one transaction that is gonna charge me again. Debonair must fall you hiring people who are *********** in their job can’t use speed point and can’t give customer services. Their services was absolutely bull ****.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Jan 2019, 15:42
Official
Hi Vellenda
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***