1 reviews | Active since Jul 2024
Bull**** service and food.
Absolutely disgusted in the service and the food! Ordered on the app at 19:00 received the incorrect at 11:25. Making 3 calls to the customer service without help. The store manager calls to ask what flavor pizza I order. Then sent me 3 single pizzas when I ordered a triple decker. When the pizza arrive we started eating the incorrect order as we were hungry. The store manager calls again and told me she's sending out the driver to collect the eaten on pizza and give me my correct order. The triple decker arrived cold, dry and semi damaged. I wrote in a complaint directly to debonairs and the manager called again saying that it's their process to get the incorrect food before giving me the correct food. Where in the terms and conditions or on the website does it stare this information? The manager calls after 8pm, how unprofessional. I told her to and read my email and look at the supporting picture I added for reference and then get back to me as she only received the complaint without the supporting evidence and she still never got back to me. Debonairs, I have been a loyal customer for years. Please stop taking people got a food. My order was almost R300. Stop playing with people's money.
