BULL SERVICE AND ATTITUDE FROM DEBONAIRS

Ordered the Kheta 5 from Mall @ Carnival on the 20th of February at 15:25pm. The food arrived more than two hours later. The pizza was ice cold, and the driver **** to us and told us that he was stuck in traffic on a Sunday afternoon. The restaurant NEVER kept us up to date, and we had to call them the whole time to find out where our pizza is, and they did not even care. Pizza eventually arrived ICE COLD, and the driver had a snotty attitude. Restaurant then said with our next order we could get 50% off, which I was happy with. I miss heard and it was actually 30%. which is nonsense. I feel that I need a refund because of the disgusting service received, and the ice cold pizza, that was some already stuck to the lid of the box. This is not the first time that this store has delivered late or the food was cold, we just don't complain every time. But they took more than 2 hours, and there was no excuse for them to take so long and not to keep us up to date. I want a full refund as this service is not good at all, with the driver and the manager having a HUGE attitude, towards their clients.