1 reviews | Active since May 2017

26 May 2017, 20:45

Bull**** service

<p>Good day today i ordered Pizza from debonairs Zevenwacht before 18:00 and i was told that my pizza will be delivered withn two hours. It is now almost 21:00 and my pizza still has not arrived. I have made several attempts to phone debonairs and they told me they will find out where the driver iz and phone me back. Half an hour later i phone and still nobody can tell me where fhe delivery guy is. I have spoken to the manager named Hendrick who told me the Pizza will be with me shortly but another 15 mins later and still no pizza. I told the manager i refuse to pay for this poor service because i could have ordered food elsewhere and im sure my food would have been delivered. At theend of the day they told me it will take 2 hours and its fast approaching 3 hours. I am sitting with a 3 year old whom i have promised pizza. He is literally crying and this is the bull**** service i receive. If you know its month end then you make provision so that your orders can be delivered on time instead of ****** being rude.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 15:14
Official

Thank you very much for taking the time to report your experience with our Zevenwacht branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)