1 reviews | Active since Dec 2017
BROKEN TELEPHONE
I am so disappointed at DebonairsPizza. Specifically the contact centre in East London and the Beachfront shop. Tonight was a great game of broken telephone. You need new staff who can listen and communicate properly actually and are proactive. This all started when my airtime ran out. I tried to ammend my mistake but the process and lack of willingness to help or care from the staff was on form today. Furthermore, I did not get my order tonight because of speedpoint and the broken telephone issue again... Like I smelt my supper and couldn't eat it because speedpoint.... going to bed with no supper is probably the best right??? right??? #POOR
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***