TB
Tarika B
1 reviews | Active since Dec 2012
11 Dec 2015, 15:41
Bread packet clip found in vegetarian sub
I ordered a pizza and sub from the Debonairs opposite our University for my friends and I. Halfway through eating, one of my friends found a bread packet clip in their mouth! This clip is the white one that is normally found on bread packets. It was absolutely disgusting. Especially since this clip was dirty, I still have the box with the clip.The invoice number of the receipt is 932189. I am very disappointed about this as this was supposed to be a year end treat for my friends and it turned out to be very embarrassing. I am extremely upset at this.
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Debonairs Pizza's replyOfficial
13 Dec 2015, 09:48Hello TarikaBalmahoon,
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply13 Dec 2015, 09:48
Official
Hello TarikaBalmahoon,
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Glenwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)