LM
Lerato M

1 reviews | Active since Jun 2016

20 May 2017, 12:10

Breach of contract

<p>Ordered pizza at 5pm and it was delivered at 7pm with a black dot, cold as ice. Brand promise required that the pizza should have been kept by the customer without paying and it was not the case with my order. My husband called the manager complaining about the 2 hour lateness and he asked my husband to call him when the driver gets to the house. But immediatly after speaking to my husband he called the driver imforming him to bribe us with R20. I call it a bribe as the brand promise does state R20 refund but that we keep the pizza. I also call it a bribe as he asked that the driver and us call him when the driver gets to the house, but instead the driver said the manager had already called him and we not need to call again as the manager had already called him to give us R20 for black dot pizza that is 2 hours late and ice cold. I called the manager after the driver dropped off the pizza asking him to take back the pizza as no one in their right minds would eat the pizza in that condition and he said the driver will come back to the house that night. We waited until 12 midnight and the driver never showed up.</p> <p>Regards,<br />Lerato Mohale<br /> ********** 563<br /> ********** 622</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply09 Jun 2017, 16:24
Official

Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)