Brackenfell Debonairs no customer service

Debonairs Pizza Brackenfell is the most pathetic debonairs branch I ever dealt with.

I placed an order on Tuesday night the 22nd of May at 18:16 via a phone call to the branch for delivery. I specifically asks how long it will take as the answer to me was 30 - 40mins. At 19:30 that night my pizza arrived. Ice cold pizza but the box sticker was red due to the hot plate that was laying on top of the box keeping the box warm. (THAT'S THE DELIVERY).

(PAYMENT) I had R200 on me as the pizza price was R149.95 so I ask the driver to give me R50 change. So apparently he haven't had any money on him. So okay saw the card machine and told him I will pay with the card. Okay while after 4 attempts no success due to their faulty card machine he said he will go get change and will be back shortly. So at this time my patience was finished as it's supposed to make your life easier and it's starting to make mine worse. So we pre heat the suppose to be fresh and warm pizza as it was ice cold and eat. At 20;30 no one to come and collect the money, I decide I had enough. I tried 4 times to get at the store manager. When I got hold of the store manager (a lady) my patience was done and I told her the delivery time was due by almost and hour the food was cold and your card machine does not work and the delivery guy have no change on him. I said I am waiting also more than an hour for him to come back to collect the money and that I will not pay for this as it's so bad service I am getting.

24 Hours later on Wednesday eve I get a phone call about the money that I need to pay. I told her that I said I am not going to pay for this. And why call me 24 hours later for the money. So to her it's all about the money. When telling her again why I am angry and not happy to pay for cold food and bad service she just going on about the money. No apologies or anything from her side.

Thursday morning 24 May 2018 the Driver whatsapp me now for the money as he is not allowed to come back to work before he pays the money or get it from me. Now I am getting involved in their store issues as it has nothing to do with me.

I AM WAITING FOR YOUR KIND RESPONSE AS I FEEL THIS IS THE MOST PATHETIC STORE.