Blue hills misleading stuff

I ordered a pizza on the 27 of november 2017 at 18:30 from debonair at blue hills.i was informed my order will take an hour by the lady who took my order,I kept calling the store to track my order but my call couldn't go through coz they were experiencing a high volume of calls,My order was delivered to my house at 21:16.i told the delivery guy it's late we have already made a plan and I want the managers number to inform her.the delivery guy told me he doesn't know the managers number and he requested to go drop other orders as I still wanna call the manager he will pass by to check if I managed to get hold of the store.i managed to get hold of the manager she told me the delivery guy has her number when he comes back I must take the good and I must not pay.she requested my number so she can check who took my order she will give me a call back.the delivery guy never came back,the manager never called.worse service ever from the lady who took my order to the delivery guy who **** and the manager.they totally hAve no idea what customer care is