Black friday turns sour with Debonairs - Order ***0

Good day,

I’d like to let you know what happened with my order ( ********** 0) on Friday. I placed my order online on Friday at 1:47pm and requested delivery at 18:00.

I heard nothing back from Debonairs and called at 19:00 to find out where my order was, I was told by the store that they were trying to get hold of the driver as he left the store ages ago, the lady said she would get back to me. A hour later and with many calls to the store which was unsuccessful I called customer care, the lady was quite shocked to hear what’s happening and took down my details and advised she would get hold of the store and get back to me. At 21:00 the store closed with no call from anyone to let me know what had happened and still no pizza.

The next day still nothing…. I called the store at 16:00 and asked to speak to the manager, a gentleman came to the phone who was very unsure about being the manager. I let him know what happened, he had no idea… he said he would investigate and get back to me. A hour later I called the store, asked to speak to the manager and said who I was the phone was then ended by the manager.

My partner called back quite upset for obvious reasons and spoke to a new person who claimed to be the manager and had no idea who I spoke to previously??? He then said he would find out what happened and get back to us. He called back a short while after and said no one knows what happened but he can deliver our pizza immediately, the pizza came 2 hours later.

I am absolutely shocked by what had happened and more so by how its been handled. I would like a refund for my order and I would never ever use Debonairs again, I’ve never had such pathetic customer service. Black Friday 2019 please done bother doing this again as I went on the facebook page and it seems this happened to a few people.

If I was contacted Friday night I would’ve felt differently but so disgusted in the lack of professionalism.

I received a case number 525978 on the 24 Nov after reporting the issue on the website, still nothing further.

Radia