1 reviews | Active since Oct 2016
Black dot...ur pizza is free???? What a big fat lie!!!
<p>I placed an order online on Friday, 7th Oct 2016 at around 18h27. <br />Our order arrived at almost 20h00 after 3-4 phonecalls to the store. <br />When my order finally arrived, not only was the dot black on the boxes, but when i opened up the pizzas, it was ice cold. <br />The one pizza was not what i ordered, the BBQ wings were ********** and the 1L Coke i paid for was not delivered. When i asked the delivery guy, he said he does not have a map and got lost....hence he was so late.<br />A story i didn't buy one bit. <br />I live not even 1km away from this Debonairs Carnival Mall...yet waited so long for an order. <br />When i phoned the store, i spoke to a lady by the name of Portia. I told her about my cold pizzas, wrong order delivered and the Coke that was never delivered. The delivery guy eventually dropped off the coke. <br />Portia advised me that the Store Manager would call me, i am still waiting for that call. What has happened to good service and integrity? Or at least getting what you paid for!!!</p>
Thank you very much for taking the time to report your experience with our Carnival mall . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Carnival mall . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
