LP
Lauren P
1 reviews | Active since Jun 2015
01 Jun 2015, 16:14
Bill not paid???
Ordered pizza and paid online via website. Received a receipt that the payment has been approved. Delivery guy arrives 50 minutes later, then precedes to tell us we haven't paid. My husband phones the store where cashier also tells us we haven't paid. We sent the delivery guy away with the food. We are really angry as this isn't the first time we have had bad service from this branch. Now are we going to be refunded the money that we paid online? We will definitely not be dealing with Debonairs again.
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Debonairs Pizza's replyOfficial
02 Jun 2015, 09:48Hello LaurenP86,
Thank you very much for taking the time to report your experience with our Lambton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Lambton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Jun 2015, 09:48
Official
Hello LaurenP86,
Thank you very much for taking the time to report your experience with our Lambton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Lambton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)