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adora P

1 reviews | Active since Mar 2014

26 May 2017, 22:06

Beyond Poor Service

<p>I placed an order at the Debonaires Pizza in Ennerdale and what I received was beyond words.</p> <p> </p> <p> </p> <p>I placed an order from work at 16:45, hoping it will be delivered by latest 18:00 but nothing. I got home at 18:45 to check on my order still nothing, phone was busy and when I finally got through at 18:53 the lady who answered said it's few minutes away. </p> <p> </p> <p>I went to collect it from the business place personal only to get the manager Precious who has no patience let alone customer care, attitude for days................Claiming they had called me which is odd because I asked them to change my number, I left the house towards the place at 20:50 and they decided to call at 21:09 to deliver.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 14:59
Official

Thank you very much for taking the time to report your experience with our Mall of the South branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)