AB
Anon B
1 reviews | Active since Dec 2012
07 Jun 2015, 12:53
Beyond disappointed
Just received a delivery for an online order placed. Thin and crispy base is soft and soggy, the toppings just slide off. Extra toppings paid for were not added. What a waste of money, as I can basically throw these pizzas out. Also why have the Rustic range on the Carnival menu, if I can't order it? Highly unlikely that I will order ever again.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
08 Jun 2015, 12:17Hello Roz_Morte,
Thank you very much for taking the time to report your experience with our Mall@Carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mall@Carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply08 Jun 2015, 12:17
Official
Hello Roz_Morte,
Thank you very much for taking the time to report your experience with our Mall@Carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mall@Carnival branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)