1 reviews | Active since Feb 2017

19 May 2017, 14:26

because 0 was not an option

<p>ordered quite a substantial order on Friday 19 may 2017 to debonairs Corlett drive, I've never received such terrible service before in my whole life. The order came 2 and a half hours later. I called 3 times with the staff putting the phone down on me. Is this the sort of business I spent half my day on? Seriously... once it arrived it was stone cold. It was clearly made when I ordered it and forgotten about. When I phoned the manager Peter told me that I must return the meal and he will try it to see if it is cold. ARE YOU SERIOUS?!?! I wonder if head office knows such establishments are tarnishing the name of debonairs like this. Not impressed at all. Will anything be done to resolve this and get a happy customer back or am I not worth their trouble?</p>

0
Replies (2)
's update29 May 2017, 11:54
Reviewer Update

still no response from debonairs this is a great way to run a company really impressive.

Debonairs Pizza
Debonairs Pizza's reply12 Jun 2017, 12:38
Official

Thank you very much for taking the time to report your experience with our Corlet Drive branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)