Bad/Compromised service

I have received bad service. I have ordered pizzas for delivery, they have delivered them after an hour and when the guy arrives only excuse he can give was that some delivery guy came and forgot my address and he had to go back to the shop to get the address and he came to deliver on his behalf. After he left, I realized that all pizzas where not in good condition, like microwaved and when I call them back to lodge my concerns, no one cares to assist. I then phone customer care line and spoke to lady by the name of Lungi whom promised to call branch manager to call me back but no one bordered to contact me. The quality promise dot was not on the box as well, of which Lungi told me that their boxes don't have it.