mP
meagan P
1 reviews | Active since Apr 2019
07 Apr 2019, 17:28
bad worst terrible service debonairs
Good day
The service i received from debonairs carlton centre,a so called manager called Naeem even had the nerve of telling me his surname doesnt matter
the way he treated me was as if i begged him for food which i paid for the food nd expected what im used to receiving ive been ordering debonairs for years but ive never received what i received today my pizza didnt even have garnish on it
so Naeem reckons if im not happy i should bring the food back to the store myself as the store is busy nd he didnt even charge me for delivery
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Replies (2)
Debonairs Pizza's replyOfficial
09 Apr 2019, 13:29Hi Meagan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply09 Apr 2019, 13:29
Official
Hi Meagan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
mP
meagan P's updateReviewer Update
12 Apr 2019, 14:46I honestly think we arent being taken serious as customers
i received a call on tuesday from Mohammed at Carlton Centre Debonairs stating that his assist was given a warning after the way he treated me
honestly this isnt what i wanted but he had to consider that i paid for my food and didnt ask for it
Mohammed promised to call me on thursday as he was off on wednesday
its Friday and i havent heard from him so is this how we get forgotten about
called the store several times even wasted my airtime nd the line keeps ringing
mP
meagan P's update12 Apr 2019, 14:46
Reviewer Update
I honestly think we arent being taken serious as customers
i received a call on tuesday from Mohammed at Carlton Centre Debonairs stating that his assist was given a warning after the way he treated me
honestly this isnt what i wanted but he had to consider that i paid for my food and didnt ask for it
Mohammed promised to call me on thursday as he was off on wednesday
its Friday and i havent heard from him so is this how we get forgotten about
called the store several times even wasted my airtime nd the line keeps ringing