TM
Thokozile M

1 reviews | Active since Feb 2019

21 Feb 2019, 13:58

Bad treatment

On Tuesday, 18/02/2019, I placed an order at 18:45 with debonairs pizza which was confirmed with an sms and an email. At 19:10 I received a call from the shop to inform me that I can't place an order after 18:00. My two concerns were, why did the system confirmed my order and secondly I was not aware of their times. I promised that I won't order after 18:00 with the hope that my order will be delivered. After an hour I called the shop to check how far are they with my order, the phone was handed over to the driver who told me the order was cancelled as it was late. I felf ill-treated and worse part it was my child's birthday.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 Mar 2019, 12:46
Official
Hi Thokozile
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: ***