Bad treatment

This Has happened twice I have been ordering pizza at Debonairs at thabong Shopping complex in Sebokeng, I am sad and angry at the same time I didn't know is it because we are in a township that's why they treat us bad. I ordered at 9am they never called or said anything until 12 o'clock in the afternoon I was the one to call and check if my order really went through the lady only checked the online orders when I called, I then asked her if I could collect coz I have to go back to work she refused and said they are bringing my order, I waited another 2 hours which means they where only preparing it which inconvinienced me alot for the second time. I am never going to support them again.